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Our promise is to provide customers with individualized service and quality custom baked products. We want you to be completely satisfied with the service and products that you receive. |
WE ACCEPT VISA, MASTERCARD, AND PAYPAL. |
Customer satisfaction is guaranteed. If for any reason you are not satisfied with a product or service received from us, please let us know so that we can make it right for you.
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Hear some of the things that are frequently asked. This may be helpful information to answer questions that
you may have.
FREQUENTLY ASKED QUESTIONS
1) What if I want my order delivered on a specific date or for a specific event?
When you place your online order, there is a 'Special Instructions' section at the bottom
of the entry form page where you select the desired shipping option. In that area, please
provide any specific dates, requests, or other pertinent information to help us provide you
with the best service possible.
2) I know that I want you to ship an order for a date in the future, so when do I need to send in
my order to make sure that it will be shipped for the time I need it?
All orders are processed on a 'first come, first serve' basis. Orders are queued and scheduled
for production and shipment based on the date the online order is received. We do not charge
your credit card for payment of the order until the day the order is actually shipped. Therefore,
it is your best interest to place your order as soon as possible.
2) How long will it take for my order to be shipped?
The time it takes to produce and ship each order varies with the specific product(s) ordered
and the time of the year. As with all business, holiday seasons produce peak volume business.
In general, you will be notified within 24 hours as to when your order will be baked and shipped.
3) How will I know that you've received my online order?
When your order is received, it will be reviewed and you will be sent an e-mail indicating that
your order has been received. At that time, if there are any issues with your order, or additional
information is required, you will be asked to provide the necessary information.
4) How will I know when you will ship my order?
Once your order has been received and scheduled for production, you will be sent an e-mail
providing you with the specific date that your order will be fresh baked and shipped to it's
destination.
5) How can I add comments or specific details for baking or shipping my order?
There is a 'Special Instructions' area at the bottom of the entry form page where you select
the desired shipping option. In that area, please provide any additional information for your order.
6) I saw a Monthly Special or Holiday Special on your site once, but it isn't offered as a standard
product, can I still order it from you now?
Even though we offer some 'standard' products. We provide 'custom' baking services,
so if you've seen a product previously offered that you want to order, please just send us an
e-mail ( bjfy@att.net ) and we will work with you to offer the desired product.
7) How much does it cost for you to make a custom product for me?
The cost will vary depending on the product that you want produced. Just send us an e-mail
( bjfy@att.net ) and one of our Product Specialists will produce a price quote for you as soon as
possible.
8) I want to order your Fortune Cookies, but I need to know which specific message is in each
cookie. Can I place an order asking you to tell me the message in each cookie?
Yes; there is a 'Special Instructions' area at the bottom of the entry form page where you select
the desired shipping option. When you place your online order, please specify in the Special
Instructions area that you need to know the message in each cookie. When you make this Special
Instructions request, we will mark each cookie with a removable tag and enclose a key card that will
enable you to know what message is in each cookie.
9) You say that you don't charge my credit card until you ship the order, but I see the charge on
my credit card right after I place the order.
When you use your credit card to place an online order with any store or merchant, your credit card is
automatically validated for authenticity and credit worthiness. At that time the card is either authorized
or rejected. When the card is authorized for your purchase, the credit card service creates a pending
entry to reserve that amount of credit that they have authorized for the purchase amount of your order.
This entry is not created by the store or merchant, and is not processed or posted as an actual
charge payment. If the store or merchant does not actually process a charge against your credit
card, the temporary authorization will automatically roll off of your account after a specified amount
of time, as determined by the credit card service.
If you provide your e-mail address at the time you place your online order, you will receive an automated
e-mail receipt from us when your credit card is actually charged for your order. And if you have any
questions about your order or the payment processed, you should contact us via e-mail immediately.
10) Why didn't I receive an e-mail with the scheduled ship date, or a notification that my order had been
shipped out?
If you are not receiving any communications from us regarding an order that you placed with us, you need
to confirm that you have added our e-mail address (bjfy@att.net) to all e-mail filters that you have set.
11) Why does shipping cost so much?
We charge the customer shipping based on actual USPS and UPS Carrier rates for the weight of the product
shipped. Carrier charges have been on the increase for the last two years, impacted by both carrier rate
increases and rising fuel costs.
Some other retailers may offer 'free shipping', however, the price of the shipping is just included in the
higher cost of the product, often with the size/amount of the product being smaller than our offerings.
We don't raise our product costs to cover shipping charges, we openly choose to show you the actual
shipping charges, rather than hiding them in the product cost.
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